Application Implementation Engineer needed for a leading IT company in Beirut, Lebanon.

Job Requirements:

• Degree in Computer Science / Engineering or relevant discipline.
• 3+ years of relevant experience in implementing RPA (Robotic Process Automation), BPM (Business Process Management), Workflow Management, ECM (Enterprise Content Management), Queue Management System.
• 3+ years of experience in managing SQL Server and Oracle Databases.
• Good knowledge in Mobile Applications (IOS/Android).

·         Diversified experience in different types of projects such as mobile applications, enterprise systems, workflow automation, robotic process automation, systems integration

·         Ability to train customers based on business needs.

·         Proven track record in successfully and effectively implementing medium to large size software projects.

·         Native Arabic speaker with excellent communication, presentation and negotiations skills in English.

·         Effective leadership and management skills.

·         Familiarity with CMMI is a big plus.

·         Thrive under stress and tight deadlines

·         Multi-tasker and fast learner that can quickly and efficiently adjust to new business and technical domains

·         Particularly flexible and adaptable

·         Customer focused, well balancing between best fit and best practice

·         Highly analytical with great attention to details, yet without losing focus on the big picture

·         Eagerness to learn and keeping Up-to-date knowledge of the latest IT and software technologies and trends

·         Team player and cooperative

·          Willingness and ability to travel occasionally (10%-25%)

·         Running UAT and obtain customer acceptance.

·        Conduct training sessions for clients on newly installed products.

·        Lead or support all aspects of customer implementations and provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.

·         Conduct live demos to introduce the company to clients.

·         Serve as the lead contact for daily customer interaction and implementation activities.

·         Coach and prepare customers for successful rollouts of the applications.

·        Ensure effective transfer of information learned in training to the work environment.

·        Diagnosis, research and analyze customer issues and requests.

·        Provide guidance to team members on customer problems.

·        Solve complex maintenance problems using software diagnostic.

·        Develop, track and report key implementation progress metrics.

·         Prioritizing and escalating issues when needed and keeping customers informed of progress.

·        Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings and sequences

·        Work with third-party vendors when issues traverse multiple systems.

·        Assist with data conversions / migration.

·        Identify gaps in functionality and work with product management to enhance our products.

·        Participate in enhancement creation.

·        Learning new releases and functionality in preparation for the next implementation.

·        Generate weekly / monthly reports on client support status