VIP IT Associate
Information Technology
General Information
 VIP IT Associate needed for a leading group in Kuwait.

Job Requirement:

  • Bachelor’s degree in IT
  • 3-4 years of experience in a similar role (supporting senior and executive level managers)
  • Dual nationality is a plus
  • Excellent command of English
  • Arabic is a plus
  • Expert in Windows (7, 8.1, 10) & Active Directory, Servers, monitoring etc
  • Expert in File & Print using managed Print services.
  • Expert in Server VM Technologies
  • Good understanding of Office 365 technologies such as Exchange, OneDrive for Business, Skype for Business, SharePoint Online.
  • Excellent understanding of Mac OSX
  • Excellent understanding of iOS and Android devices
  • Experience integrating Macs into a Windows landscape including AD binding, network accounts, print, remote access and security protocols
  • Good understanding of Adobe Creative applications
  • Good understanding of Microsoft Office for Mac 2016 & Lync for Mac and others
  • Understanding of computer management using Microsoft tooling and MDM Configuration Profiles
  • Understanding of LAN/WAN environments using TCP/IP, VPNs, DNS & DHCP
  • Training skills to coach and mentor the team in best practice and thorough support techniques.
  • Experience with installations, projects
  • Good knowledge of Cloud Technologies and market leaders.
    • Application packaging methodology using Microsoft deployment.
    • ITIL foundation Certification or greater.
    • Good understanding of Casper Suite / certification to CCT level
  • Previous packaging experience of Mac applications
  • Sound experience in problem resolution in a PC/Mac/LAN environment
  • Sound knowledge of TCP/IP networking (troubleshooting desktop issues)
  • Experience supporting a range of end user devices (Smart Phones, Tablet, etc)
  • In-Depth of Cloud networks, systems
  • Hands on with all Apple technologies (AirPrints, Airplay, Libraries etc)
  • Knowledge of High End Hi-Fi system
  • Know-how of Home Automation systems
  • Able to work independently
  • Able to support 24 x 7 as and when required

Job Description:

  • Be the Subject Matter Expert for the Service in technical IT matters.
  • Supporting the team of IT Specialists with knowledge, best practice and training to enable the team to deliver a world class customer experience.
  • Ability to recognize and communicate global implications of changes within the team
  • Working closely with the internal Service Operations teams to establish Roadmaps, planned projects and any change activities.
  • Forming impact assessments for all change related activities to the Service customer base
  • To be passionate about the service, the customers and about useful adoption of technology to delivery productivity gains and improve customer satisfaction.
  • To ensure rigorous assessments are carried out to minimize any impact as a result of IT change activities
  • To have a very strong and demonstrable customer satisfaction mindset.
  • Ability to design and manage a full customer database of profile, assets, work styles and team etc
  • Troubleshooting software conflicts and performance issue
Company: Expertise Recruitment
Job Type: Information Technology
Location Hazmiyeh
Date Posted: Jan 07, 2019
Salary: Unspecified
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