Junior Support engineer
Information Technology
General Information
Job Summary:

 Act as a Support engineer (level 1, 2) for GEMALTO and Mobinets solutions.

 Assist in software Integration: Install, test and deploy patches or new custom solutions at customers’ premises or remotely.

 Main Tasks:

 Provide support for existing Gemalto smart card solutions and/or Mobinets solutions. Support activities ranges from level 1 (answering calls/emails), level 2 (identifying the problem, troubleshooting, update configuration when needed). Support is typically done remotely from Mobinets offices but may require physical presence at customer site in special cases.

 Assist in installing, integrating and testing the global (end to end) solution or a specific patch at the customer premises or remotely.

 Maintain adherence to Mobinets policies and procedures

 Perform other related duties

 Maintain confidentiality at all time

 24/7 support with hotline

 All employees are committed to ensure quality, and to follow and respect procedures, detect anomalies, spot and develop opportunities, consider alternatives and propose actions plan for improvements.

 Job Requirements:

- Diplomas or Degrees

 University degree in Software Engineering or Computer Science

- Experience

 Minimum 2 years of experience


- Technical Competencies


 Oracle, MySQL

 Java, Jboss Weblogic, Visibroker, Veritas, TomCat

- Skills/Physical Competencies

 Analytical skills

 Communication Skills



 Negotiation Skills

 Problem-solving skills

 Presentation Skills

 Behavioral Qualities

 Maintain adherence to Mobinets policies and procedures

 Perform other related duties

 Maintain confidentiality at all time

 General Working Conditions: (e.g. shift work, driver license, specific tools, special clothing, environmental requirements, etc.)

 Flexible and responsive to changing work patterns and demands.

 Need to travel.

 Able to work under pressure and tight time scales.

 Able to function and deliver in a team environment.

 Open approach to solving problems and dealing with new proposals

 Ability to be self-motivated and driven and show initiative.

 Ability to transfer knowledge/competence.

 Deep sense of responsibility and commitment 

Company: Mobinets Offshore
Job Type: Information Technology
Location Tripoli
Date Posted: Dec 29, 2017
Salary: Unspecified
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